May 2018 - PURE CX Archive

Should You Implement a Customer Retention Program?

If you're spending all your time, energy, and resources trying to attract new customers, you're doing it wrong. Research shows that a staggering 80% of your business's future revenue depends on just 20% of your customers. If you're having trouble with repeat business, it may be time to consider a customer retention program. Keep reading to...

The Importance of Customer Compliant Management Training

While nobody likes negative customer experiences or complaints, they're a necessary reality for any business owner. How you handle your customer complaint management can make or break your business's dignity and reputation. Learn how to navigate this tricky gray area with ease and comfort. Let's get into it!