Yearly Archives: 2019

Small businesses that rely on Excel spreadsheets are losing out to competitors. Without a customer relationship management (CRM) system in place, there's no way a small business can keep up with company and client base growth. Time wasted using spreadsheets and difficulties in accurate record-keeping also impact on the customer experience. Without happy customers,...

It's no secret that building trust online is one of the best ways to create a solid consumer base. One of the most effective ways to gain your audience's attention is through positive customer service reviews. In fact, approximately 84 percent of consumers trust online reviews as much as they would trust their own friends. Furthermore,...