Customer Experience Management & Consultancy
The hospitality industry is one of the most exciting industries and it has a lot of different facets. If you are in the hospitality industry, you know that it is not easy to keep your customers happy. There are so many things you can do wrong, and even if everything goes right, some...
Mystery shopping is a great way to measure customer satisfaction. It is a concept that has been around for decades, but it is still one of the best ways to get feedback on your brand, products and services. If you are considering using mystery shopping as part of your marketing strategy, here are...
Only companies that collect data and calculate relevant metrics for customer experience can improve it sustainably. Here you will find the most important metrics that our clients utilize in customer experience programs.
Satisfied customers are loyal customers. They are more likely to recommend brands and purchase again. Therefore, many companies rely on customer experience...
Did you ever wonder what the most successful companies do to satisfy their customers in an ever changing environment?
KPMG's annual Customer Experience Report shows that companies that continuously adapt to customer needs are the most successful. Any brand that utilizes artificial intelligence can count themselves among the top customer experience performers.