Category Archives: Customer Experience

Poor customer service costs businesses over $338.5 billion every year. You want to give your clients the best experience possible, but you don't know how to measure customer experience. That's why we've created the ultimate checklist in measuring customer experience and posted it here.

How To Measure Customer Experience 101: Know Your Customer

Poor customer service...

Customer service can make or break a company, regardless of their field. In fact, one study revealed that 70 percent of Americans are willing to spend more to buy from a company that they feel provides excellent customer service. But without a customer experience manager, it can be tough to manage your customer service. Wondering whether it's...

The restaurant industry in the Middle East is becoming increasingly competitive. With over 9,000 restaurants in Dubai alone, restaurant owners and managers looking to beat the competition must offer not only tasty cuisines, but also excellent customer service. And, did you know the majority of internet users now search the online ratings of local businesses, including...