Category Archives: Customer Experience

Does your customer service strategy need a makeover? A lot of companies aren't as great at customer service as they might think they are. Every business, whether large or small, needs to implement a successful customer service strategy in order to ensure that they stay profitable. Here's how you can improve your customer service strategy:

Focus on...

If you're spending all your time, energy, and resources trying to attract new customers, you're doing it wrong. Research shows that a staggering 80% of your business's future revenue depends on just 20% of your customers. If you're having trouble with repeat business, it may be time to consider a customer retention program. Keep reading to...

Did you know it costs 5 times as much to gain new customers as it does to retain current ones? To go even further, repeat customers spend 33-67% more than fresh ones. This is why many experts stress the importance of customer loyalty. Not only are loyal customers cheaper to hold on to, but they...

Customer experience is the driving force behind any business: it is what helps build a loyal customer base and generate sales. But what exactly makes for a great customer experience and how do you make it happen? Read on below to learn more about how you can build a customer experience model for your business that resonates with...